Much time and effort was spent building things that were eventually abandoned.There are some creative features, but many functions were never used.You cannot move easily from one place to another.Why houses and systems are similarīy now you must be wondering what the Winchester Mystery House has to do with product design. The house does have some creative features, including a shower specially designed so Sarah could wash without getting her hair wet, an elaborate servant call system, a conservatory room designed to save water, and a patented laundry room sink with built-in scrub-board and soap holders. At one point she even decided that she was spending too much time on the front of the house, so she boarded up 30 rooms and never used them again. Sarah kept adding rooms and features with no thought to how she would actually use them, or how they would function together as a whole. It’s as though the builders lost their place all the time and kept starting anew. The mansion is famous because it’s a “crazy quilt.” There are staircases going to nowhere, maze-like hallways, and completed rooms leading into incomplete ones. It’s a 160-room Victorian mansion that owner Sarah Winchester continued adding to until she died, keeping carpenters and craftspeople busy for 38 years. In San Jose, California there is a popular tourist attraction called the Winchester Mystery House. The User Environment Design offers that representation, and serves as the basis for requirements and specifications.Teams need a design representation to explicitly reveal how well the system supports the customers’ work.Systems need to support the work of the customer or end user.
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